May 20, 2026
Understanding the PSS Core Return & Surcharge Process
Simple, flexible core returns and collections designed to support efficient remanufacturing across the UK.
Simple, efficient, and reliable remanufacturing support across the UK.
The PSS core return and surcharge process is designed to make remanufacturing simple, efficient, and reliable for customers across the UK. Our dedicated core collection service supports fast exchange unit returns while helping reduce waste through sustainable remanufacturing practices.
By providing flexible collections and transparent surcharge management, PSS helps customers minimise downtime and keep operations moving efficiently.
What Is the PSS Core Return and Surcharge Process?
When purchasing a remanufactured exchange unit from PSS, customers will receive:
- A main invoice for the replacement unit
- A separate surcharge invoice linked to the return of the original unit, commonly referred to as the “core”
The surcharge acts as a temporary holding charge until the original unit is returned to PSS.
Once the core is returned and meets our return criteria, the surcharge is credited back in full.
How the Core Return and Surcharge Process Works
1. Exchange Unit Purchased
A surcharge invoice is issued alongside the replacement unit invoice.
2. Return the Original Core
Once the old unit is returned to PSS and inspected, the surcharge is credited in full.
3. 60-Day Return Period
Customers have 60 days from the original invoice date to return eligible core units before the surcharge becomes payable.
However, we understand that operational delays can happen.
4. Extended Credit Window
Eligible cores returned within 12 months can still qualify for full surcharge credit.
As a result, customers have greater flexibility when managing vehicle downtime, repairs, and operational scheduling.
5. Non-Return of Core
If the original unit cannot be returned, the surcharge remains payable.
Flexible UK Core Collection Service
At PSS, our core return and surcharge process is supported by a responsive UK-wide collection service designed around customer convenience.
Flexible Collection Options
Core units can be collected through:
- PSS fleet vehicles
- Pre-arranged courier collections
The collection method depends on:
- Customer location
- Collection volumes
- Operational requirements
- Collection urgency
In addition, customers can request additional collections whenever required.
Dedicated Customer Support
Our dedicated core collection team works closely with customers to:
- Maintain regular communication
- Confirm when units are ready
- Arrange convenient collection times
- Coordinate efficient returns
- Minimise disruption to operations
Meanwhile, PSS vans are typically scheduled to visit customer depots monthly, subject to core availability.
Customers can also contact us directly to arrange earlier or additional collections whenever needed.
Supporting Sustainable Remanufacturing
Returning used core units is an essential part of the remanufacturing process.
By recovering and remanufacturing used components, PSS helps:
- Reduce waste
- Recover valuable materials
- Extend component life cycles
- Lower environmental impact
- Deliver reliable remanufactured exchange units
Therefore, customers benefit from both cost-effective engineering solutions and more sustainable operational practices.
Why Customers Choose PSS
✔ Simple and transparent core return and surcharge process
✔ Flexible UK-wide core collection service
✔ Dedicated customer support
✔ Reduced downtime and storage issues
✔ Sustainable remanufacturing solutions
✔ Reliable exchange unit turnaround
The PSS core return and surcharge process is designed to provide customers with a reliable and flexible remanufacturing solution that keeps operations moving efficiently.
Frequently Asked Questions
What is a core surcharge?
A core surcharge is a temporary charge applied when purchasing a remanufactured exchange unit. The surcharge is credited once the original unit is returned to PSS and meets return criteria.
How long do I have to return a core?
Customers have 60 days from the invoice date to return eligible core units before the surcharge becomes payable.
Can I still receive surcharge credit after 60 days?
Yes. Eligible cores returned within 12 months may still qualify for full surcharge credit.
Does PSS arrange core collections?
Yes. PSS provides core collections using fleet vehicles and pre-arranged courier services across the UK.
Can I request an additional collection?
Absolutely. Customers can contact PSS directly to arrange earlier or additional collections whenever required.
What happens if a core cannot be returned?
If the original unit cannot be returned, the surcharge remains payable in full.
Why are core returns important in remanufacturing?
Core returns help support sustainable remanufacturing by reducing waste, recovering valuable materials, and extending the life cycle of engineering components.
